1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the CueSecure website (cuesecure.com) and our cybersecurity consulting services. By accessing our website or engaging our services, you agree to be bound by these Terms.

CueSecure is a cybersecurity consulting firm based in Orlando, Florida, USA, providing security assessment, implementation, and advisory services.

2. Our Services

CueSecure provides cybersecurity consulting services including:

Security Assessments

• Google Workspace Security Audits
• Microsoft 365 Security Audits
• Identity and Access Architecture Reviews
• SaaS Access and Permission Reviews

Security Implementation

• Single Sign-On (SSO) Implementation
• Email Security and DMARC Configuration
• Security Hardening
• Data Loss Prevention (DLP)
• Mobile Device Management (MDM)
• Google Vault Compliance Setup

Ongoing Partnership

• Security Advisory Services
• Security Partner Engagements
• Compliance Support

All consulting services are governed by separate engagement agreements (Statement of Work) that detail scope, pricing, timelines, and deliverables specific to each engagement.

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

Permitted Uses

• Browse and review information about our services
• Submit inquiries through contact forms
• Schedule consultations through Calendly
• Subscribe to communications
• Read and share blog content (with attribution)

Prohibited Uses

You may NOT:

• Use the website for illegal purposes
• Attempt to gain unauthorized access to our systems
• Conduct security testing without written authorization
• Scrape, copy, or republish content without permission
• Transmit malware or harmful code
• Impersonate others or misrepresent your identity
• Interfere with website functionality
• Use automated tools (bots, scrapers) without consent
• Reverse engineer our systems
• Resell or redistribute our content

Violation Consequences

We reserve the right to:

• Terminate access immediately
• Block IP addresses
• Pursue legal remedies
• Report violations to authorities

4. Intellectual Property

Our Content

All content on the CueSecure website is owned by CueSecure or its licensors and protected by copyright, trademark, and other intellectual property laws:

• Website design and code
• Logos and branding
• Service descriptions
• Blog posts and articles
• Templates and frameworks
• Implementation procedures
• Documentation

Limited License to You

We grant you a limited, non-exclusive, non-transferable license to:

• View website content for personal/business use
• Share blog posts with attribution and link back
• Quote brief excerpts with attribution
• Print pages for personal reference

You May NOT

• Copy, modify, or redistribute our content commercially
• Remove copyright or trademark notices
• Create derivative works without permission
• Use our trademarks without written consent
• Claim our work as your own

Client Deliverables

For active client engagements:

• Reports and deliverables become client property upon payment
• Templates and frameworks remain CueSecure's property
• Clients may use deliverables internally without restriction
• Clients may NOT redistribute deliverables to third parties without consent

5. Consulting Services Terms

Engagement Process

1. Initial consultation (free)
2. Statement of Work (SOW) prepared
3. Both parties sign SOW
4. Engagement begins
5. Deliverables provided per SOW
6. Payment per agreed terms
7. Project closeout

Pricing

Pricing is detailed on our Services page and in individual SOWs:

• Tier-based pricing for standard services
• Custom pricing for enterprise engagements
• Ongoing partnership monthly retainers

Prices are subject to change. Quoted prices in signed SOWs are honored.

Payment Terms

Standard terms (unless otherwise specified):

• Net 30 from invoice date
• Late payment fee: 1.5% per month
• Payment methods: ACH, wire transfer, business check
• Currency: US Dollars
• Sales tax additional where applicable

Cancellation

Client may cancel engagement with written notice:

• Before work begins: Full refund minus deposit
• After work begins: Pro-rated based on work completed
• 30-day notice required for ongoing partnerships

Confidentiality

We treat all client information as strictly confidential:

• Mutual NDA available upon request
• Confidentiality survives engagement termination
• Industry-standard data protection
• Compliance with regulatory requirements

6. Disclaimers

Website Content

The information on our website is provided "as is" for general informational purposes. While we strive for accuracy:

• We do not guarantee accuracy or completeness
• Information may become outdated
• Content does not constitute professional advice
• Specific situations require consultation

No Legal or Regulatory Advice

CueSecure provides cybersecurity consulting services. We do NOT provide:

• Legal advice
• Tax advice
• Regulatory compliance guarantees
• Audit attestation services

For legal or regulatory matters, consult appropriate licensed professionals.

We Do NOT Guarantee

• Prevention of all security incidents
• Compliance with all regulations automatically
• Detection of every vulnerability
• Effectiveness against unknown threats

Client Responsibilities

Clients must:

• Provide accurate environment information
• Implement recommended controls
• Maintain security configurations
• Update systems regularly
• Train staff appropriately
• Monitor for security events
• Respond to incidents promptly

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

Website Use

CueSecure is not liable for:

• Damages from website use or inability to use
• Errors or omissions in content
• Third-party content or links
• Service interruptions
• Data loss from website use

Consulting Services

We are NOT liable for:

• Indirect, consequential, or special damages
• Lost profits or revenue
• Business interruption
• Data loss or breach (except gross negligence)
• Third-party actions
• Force majeure events
• Client failure to implement recommendations
• Pre-existing security issues
• Issues outside our scope

8. Indemnification

You agree to indemnify and hold CueSecure harmless from claims arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of third-party rights
• Your violation of laws
• Information you provide to us
• Your business operations

This includes attorney fees and reasonable costs.

9. Termination

Website Access

We may terminate or suspend website access:

• For Terms violations
• For illegal activity
• At our discretion with notice

Effect of Termination

Upon termination:

• Your right to use website ends
• Outstanding obligations survive
• Confidentiality continues
• Indemnification continues
• Liability limits remain

10. Governing Law and Disputes

Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

Jurisdiction

You agree to exclusive jurisdiction of state and federal courts in Orange County, Florida for any disputes.

Dispute Resolution

1. Informal Resolution: Contact us first to attempt resolution.
2. Mediation: Both parties agree to attempt mediation in Orlando, Florida before formal proceedings.
3. Arbitration (Optional): Parties may agree to binding arbitration under American Arbitration Association rules.
4. Litigation: Disputes shall be resolved in Orange County, Florida courts.

11. General Provisions

Entire Agreement

These Terms, along with our Privacy Policy and applicable SOWs, constitute the entire agreement between us.

Modifications

We may modify these Terms at any time:

• Posted on website with updated effective date
• Material changes communicated to clients
• Continued use constitutes acceptance

Severability

If any provision is unenforceable, remaining provisions continue in effect.

Force Majeure

Neither party is liable for failures due to circumstances beyond reasonable control:

• Natural disasters
• Pandemics
• Government actions
• Internet/infrastructure failures
• Cyber attacks (despite reasonable safeguards)

12. Special Provisions for Cybersecurity Engagements

Authorization for Testing

For security assessments, clients warrant:

• They own or have authority over tested systems
• They authorize testing in writing (via SOW)
• They will not hold CueSecure liable for legitimate testing actions
• They have backup procedures in place

Scope Limitations

Assessments and implementations are limited to:

• Systems and services explicitly defined in SOW
• Testing methods agreed in writing
• Time periods specified
• Personnel authorized

CueSecure will NOT:

• Test systems outside agreed scope
• Conduct destructive testing without authorization
• Access data beyond engagement needs
• Disclose findings beyond agreed parties

Regulated Industries

For clients in regulated industries:

• Additional terms may apply per regulations
• HIPAA Business Associate Agreements available
• PCI DSS scope considerations
• Other compliance requirements addressed in SOW

13. Contact Information