1. Introduction

CueSecure ("we," "our," or "us") is a cybersecurity consulting firm based in Orlando, Florida, providing security assessment, implementation, and advisory services. We are committed to protecting the privacy and security of personal information collected through our website (cuesecure.com) and during our service engagements.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, contact us, or engage our services. By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Contact Us Through Our Website:

• Name
• Email address
• Phone number (optional)
• Company name
• Message content
• Any other information you choose to share

Schedule a Consultation (via Calendly):

• Name and email
• Meeting preferences
• Time zone
• Optional notes

Engage Our Services:

• Business contact information
• Technical details about your systems
• Authentication credentials (only as required for assessments)
• Compliance documentation
• Other information necessary to deliver services

Subscribe to Communications:

• Email address
• Communication preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information:

• IP address
• Browser type and version
• Operating system
• Device information
• Referring website
• Pages visited and time spent
• Date and time of visit

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for details.

2.3 Information from Service Engagements

During cybersecurity assessments and implementations, we may access:

• System configurations and security settings
• Network architecture documentation
• User access lists and permissions
• Log files and security events
• Compliance documentation

This information is collected solely to deliver contracted services and is governed by our service agreements and confidentiality terms.

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Respond to inquiries and consultation requests
• Provide cybersecurity consulting services
• Deliver assessments, implementations, and reports
• Communicate about ongoing engagements
• Process payments and invoicing

Business Operations

• Improve our website and services
• Conduct internal analytics
• Send service-related communications
• Process testimonials (with permission)

Legal and Compliance

• Comply with legal obligations
• Respond to legal requests
• Protect our rights and property
• Prevent fraud and abuse
• Enforce our agreements

Marketing (with consent)

• Send newsletters and updates
• Inform you about new services
• Share relevant cybersecurity content
• You can unsubscribe at any time

4. How We Share Your Information

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Microsoft 365 (email and productivity)
• Calendly (scheduling)
• WordPress and hosting providers
• Payment processors
• Analytics services (Google Analytics)

These providers have access only to information necessary to perform their services and are contractually required to protect your information.

Legal Requirements

We may disclose information when legally required:

• To comply with court orders or subpoenas
• To respond to government investigations
• To protect against legal liability
• To prevent fraud or security threats
• To enforce our terms

Business Transfers

If CueSecure is acquired or merged, your information may be transferred to the new entity, subject to this Privacy Policy.

With Your Consent

We may share information with your explicit permission for specific purposes.

5. Data Security

As a cybersecurity firm, we take data protection seriously and implement industry-standard security measures:

Technical Safeguards

• Encryption of data in transit (TLS/HTTPS)
• Encryption of data at rest where applicable
• Multi-factor authentication on all accounts
• Regular security updates and patches
• Email authentication (SPF, DKIM, DMARC)
• Access controls and least-privilege principles

Administrative Safeguards

• Confidentiality agreements with all consultants
• Background checks for personnel
• Regular security training
• Documented security policies
• Incident response procedures

Physical Safeguards

• Secured business premises
• Locked storage for any physical records
• Secure disposal of equipment

Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain best practices.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Universal Rights

• Access: Request a copy of personal information we hold about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising rights

European Residents (GDPR)

EU residents have rights under the General Data Protection Regulation:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge complaints with supervisory authorities

How to Exercise Your Rights

Contact us at [email protected] with your request. We will respond within 30 days. We may need to verify your identity before processing requests.

7. Data Retention

We retain personal information only as long as necessary:

• Active Engagements: Duration of service relationship plus reasonable period for ongoing support
• Contact Inquiries: 12 months unless deletion requested sooner
• Service Records: 7 years for tax, legal, and audit purposes
• Marketing Communications: Until you unsubscribe
• Legal Requirements: Some information must be retained longer to comply with legal obligations

Information is securely deleted or anonymized when retention period ends.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For complete details, see our Cookie Policy.

Summary

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)

We DO NOT use:

• Advertising cookies
• Cross-site tracking
• Third-party advertising networks

You can control cookies through your browser settings. We honor "Do Not Track" browser signals where technically feasible.

9. Children's Privacy

Our services are intended for businesses and adult professionals. We do not knowingly collect information from individuals under 18. If we learn we have collected information from a minor, we will delete it promptly.

If you believe we have inadvertently collected information about a minor, contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites (LinkedIn, partner sites, etc.). We are not responsible for the privacy practices of these external sites. Review their privacy policies before providing information.

11. International Users

CueSecure is based in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US. By using our services, you consent to this transfer.

For EU residents: We comply with GDPR principles for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be:

• Posted on our website with updated effective date
• Communicated to existing clients for material changes
• Subject to your continued acceptance

We encourage you to review this policy periodically. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

For complaints, you may also contact:

• Florida Attorney General Consumer Protection Division
• Federal Trade Commission (FTC)
• Your local data protection authority (EU residents)